Returns & Exchanges

We want you to be fully satisfied with your Mous gear, which is why we offer a 30-day return window for all products in their original packaging. Whether you need a different style or a complete refund, our streamlined process ensures your tech stays protected without the hassle.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid shipping label; simply print it out and securely attach it to your original Mous packaging.

• 3.
  Ship the Package

  Drop off your return at any authorized carrier location, ensuring the items are packed carefully to prevent damage during transit.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 7-10 business days to your original payment method.