Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
What makes Mous cases so protective?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets that act as tiny springs, significantly dampening the impact of drops.
Are your cases compatible with MagSafe®?
Yes, our Limitless 4.0 and 5.0 ranges are fully compatible with MagSafe® chargers and accessories, featuring integrated magnets for a seamless connection.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 25-day return window for any unused products in their original packaging. Please visit our returns portal to start your claim.
Do you offer a warranty on your products?
We provide a Limited Lifetime Warranty on all our phone cases, covering any manufacturing defects for the lifetime of the product.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna or Afterpay.